FREQUENTLY ASKED QUESTIONS

Sizing & fit

How do I select the right size?

We follow standard European sizes. If you are unsure of your size, you might want to measure your foot (in cms) and refer to our size guide. If you are a size in between (e.g. Size 38.5), we suggest you opt for a size up (i.e. Size 39) and add a rubber insole in it for a better fit.

Will the shoes open up once I wear them?
Yes! Our juttis have a snug fit, but they will expand ever so slightly within a few hours of wearing. The jutti usually will take the shape of your feet for a more relaxed fit. The sneakies and men's shoes are true to size and shall not expand.
I can’t find my size in your available options; can you customize a smaller/bigger size for me?

Yes, we can customize juttis in smaller/bigger sizes. However, we do not offer COD on custom made shoes. They are to be fully paid for (in advance) and cannot be exchanged for another pair or returned for store credits. You may write to us at info@coralhaze.com or Whatsapp on +91 7827390499 with your requirements, and someone from our team will gladly in touch with you. We do not customize sizes in sneakies and men's shoes.

Returns & Exchanges

Can I exchange my product for another one?

Yes! We offer a one-time complimentary pickup for exchanges across India. All you have to do is, fill and submit your exchange form or send us an email at info@coralhaze.com mentioning: Your order number, reason for exchange and the product you would like in its place. We will then schedule a reverse pickup, and once it reaches our warehouse, we will dispatch your exchange order. For more information on exchanges, you may refer to our returns and exchange guide

Can I exchange a product I purchased during Sale?

Yes! You can exchange the size of a product purchased during the sale at no additional cost, by filling up our exchange form. If you wish to exchange the product for another style, please bear in mind that the new product will come at MRP and not at the Sale price. In addition to that, you would have to cover the price difference in advance (via a payment link sent to you) for us to process your exchange.

Can I return a product and get full refund?

We do not accept returns or offer refunds. However, you can get store credits for your product, which is redeemable for 90 days only.

I don’t live in India; how do I exchange my shoes?

We currently do not offer reverse pickups for international exchanges. However, if you can ship the product back to us yourself (at the address given below), we can make the exchange happen. Initiate an exchange by writing to us at info@coralhaze.com, mentioning your order number, reason for exchange and the product you would like in its place. Our team will come back to you with all the details. Please note: We will be able to process the exchange after the package reaches our warehouse. In addition to that, the shipping charges for the exchange will have to be borne by you.

Address:
Coral Haze,
D-42, 4th floor,
Chattarpur Enclave Phase 1,
New Delhi -110074,
India.
Ph: +91 7827390499

Delivery & Tracking

How long does delivery take?

We usually take 24-48 hours to get your orders ready for dispatch. Once dispatched, it should reach you within 3-4 business days depending on your location in India. For custom orders and out-of-stock sizes/products, we will require 7-10 business days to make a fresh pair. Our team will get in touch with you in case of any further delays. International deliveries will take up to 5-6 business days. Please note: These delivery times are subject to location, distance, and our logistics partners. Delays during festivals & National Holidays aren't uncommon.

How do I track my order?

Once your order is dispatched, we will send you an email with the tracking details. You can track your package using that or can click here to track your order.

Care & Maintenance

How do I clean the shoes if they get dirty?

You can clean the shoes with a brush and soapy water and leave them out to dry in the sun. In case of tough stains, the shoes are safe to dry-clean using white petrol. For more details on caring for your product, you may refer to our Product care guide.

How do I store the shoes so that they last long?

Always store your shoes wrapped in a cloth, preferably a muslin cloth or dust bag, and keep them in a closed box along with the silica gel pack provided. Make sure the shoes are free of moisture, to avoid the growth of fungus over time.

Customization

Can you customize shoes to match my outfit?

Yes, most definitely! If you like one of our existing designs but want to change the base color, it can be done at an additional charge of Rs 500 over and above the MRP. We do not offer COD on custom made shoes. They will have to be fully paid for in advance and cannot be exchanged for another pair or returned for store credits. If you’d like us to design a shoe for you from scratch or require more details on customization, you may write to us on info@coralhaze.com or Whatsapp us on +91 7827390499 and someone from our team will be happy to assist you.

Can you send my order as a gift with a personalized note?

Yes! You can send us the message via email mentioning your order number, and we will be happy to gift wrap your box and add a personalized card to it for NO additional charge.

Gift cards

Others

I am interested in selling Coral Haze in my city/country. How do I place a bulk order?

You can share your complete profile and requirement with us at info@coralhaze.com, and someone from our team will get back to you as soon as possible.

Any special prices if I order 10-12 pairs?

10-12 pairs do not qualify as a bulk purchase but get in touch with us at info@coralhaze.com with your requirements, and our team will get back to you with the best possible offers.

Still got a question?

In case, you were unable to find a solution to your problem in our FAQs, please reach out to us!

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